IRS Enhances Customer Service and Audits for Taxpayers: Insights for Tax Season

With expectations exceeding 160 million individual and business tax returns this season, the IRS faces a daunting task. While there’s been progress the IRS has managed to trim down the average processing time  the perennial issue of backlog persists. Amended returns and other correspondence remain in queue, as in previous years.

 

The Tax Moves Blog

Apr 1, 2024 | Learning IRS

customer service irs outsourcing processing tax

As the April 15th tax deadline approaches, individuals and businesses are gearing up to file their taxes. With tax season in full swing, it’s time to discuss the challenges we face when filing our returns and how we can make the whole process smoother. Let’s dive into what the IRS is doing to help us and how we can work together to overcome the hurdles.

IRS Customer Service Challenges

Have you ever waited for hours on the IRS hotline only to get a late response or no response at all? Unfortunately, this has been a common issue in recent years. While the IRS has been working to improve, there’s still much work to be done to ensure that we all receive the assistance we need.

Implementing a more efficient and accessible customer service system, with enhanced online options and faster support for inquiries.

Providing clearer and easier-to-understand resources on the IRS website, including blog tutorials and step-by-step form guides.

Delays in Tax Return Processing

Have you ever submitted your return and then waited for weeks without knowing if it was received or processed? You’re not alone. While the IRS has been making improvements, they still face challenges in processing tax returns on time and responding to our inquiries promptly.

Hiring more staff and utilizing advanced technology to streamline return processing and reduce wait times.

Providing real-time updates on the status of returns through the IRS’s online platform by your IRS Account.

 

irs customer service

Improvements in High-Income Tax Audits

Are you worried about being audited? While less common for most of us, high-income tax audits have had their own challenges. It’s important for the IRS to address these issues to ensure that we are all treated fairly and equitably.

Providing additional training to audit staff to effectively handle high-income returns and ensure a fair review.

Utilizing advanced analytics tools to identify potential non-compliance more efficiently and accurately.

IRS Solutions for Accurate Tax Filing

Sole proprietors, such as freelancers, social media influencers, and self-employed business workers, often underreport their income.

Even when they strive to report their income accurately, these workers may face challenges, partly because the IRS does not allow taxes to be withheld from their paycheck. Instead, they may need to pay their taxes quarterly, which can be confusing and time-consuming.

Without tax withholding, some sole proprietors must pay quarterly estimated taxes. This can be daunting for those unfamiliar with the process. To alleviate these difficulties, the IRS could provide clearer guidance and resources tailored to the unique needs of sole proprietors.

IRS phone number – Call wait times

Filing season
(January – April)

Wait times can average 4 minutes. Some phone lines may have longer wait times. Wait times are longer on Mondays and Tuesdays, during Presidents Day weekend and around the April tax filing deadline.

Post-filing season
(May – December)

Wait times can average 11 minutes. Some phone lines may have longer wait times. Wait times are shorter Wednesday through Friday.

The help lines are open Monday through Friday. Residents of Alaska and Hawaii should follow Pacific time. Phone lines in Puerto Rico are open from 8 a.m. to 8 p.m. local time.

IRS Phone Numbers

Individuals
800-829-1040
7 a.m. to 7 p.m. local time

Businesses
800-829-4933
7 a.m. to 7 p.m. local time

 

Non-profit taxes
877-829-5500
8 a.m. to 5 p.m. local time

 

Estate and gift taxes (Form 706/709)
866-699-4083
10 a.m. to 2 p.m. Eastern time

 

Excise taxes
866-699-4096
​​​​​8 a.m. to 6 p.m. Eastern time

 

Overseas callers
Tel: 267-941-1000 (not toll-free)

6 am a 11 pm (Eastern time, EE. UU. and Canadá) 

 

You May Also Like

FICA Taxes and the J-1 Visa

FICA Taxes and the J-1 VisaIf you hold a J-1 visa in the United States, it is important to understand your tax obligations, particularly regarding FICA (Federal Insurance Contributions Act) taxes. Many J-1 visa holders are unaware that, in most cases, they are not...

How to Ensure a Successful Tax Process with a J1 Visa

How to Ensure a Successful Tax Process with a J1 VisaFiling taxes in the United States can be challenging, especially for J1 visa holders. Compliance with IRS regulations is essential to avoid legal issues and ensure a smooth tax process. Below is a detailed guide...

Eligibility Rules for Key Tax Credits and Due Diligence Requirements

Review of Tax Year 2024 Eligibility Rules for Key Tax Credits and Due Diligence RequirementsIn this opportunity, we will thoroughly examine the eligibility criteria for major tax credits for the 2024 tax year. This includes the Earned Income Tax Credit (EITC), Child...
outsourcing processing j1 refunds

Visa J1 and Hidden Debts Blocking Your Tax Refund

Visa J1 and Hidden Debts Blocking Your Tax RefundMany J1 visa holders unknowingly accumulate tax debts due to filing errors, unawareness of IRS blockages, or withheld refunds applied to unpaid balances. Ignoring these issues can lead to withheld future refunds or...

Tax Relief for Victims of California Wildfires: What CPAs Should Know

Tax Relief for Victims of California Wildfires: What CPAs Should KnowThe IRS has provided tax relief to individuals and businesses in California’s Southern region impacted by the ongoing wildfires. This relief includes extended deadlines and reductions in penalties,...

Common Errors with Tax Credits for J1 Visa Holders

Common Errors with Tax Credits for J1 Visa HoldersTax credits are designed to incentivize taxpayers who qualify under strict legal parameters. Applying credits that do not apply results in an inaccurate tax return, which can be interpreted as tax fraud, potentially...
free file irs 2024

IRS Free File Opens January 10

IRS Free File Opens January 10: File Your Taxes for Free on IRS.govThe Internal Revenue Service (IRS) has announced that its Free File program, designed to provide free tax filing options, will be available starting January 10. This service allows millions of...

Understand the Risks of Filing Twice as a J-1 Visa Holder

Understand the Risks of Filing Twice as a J-1 Visa HolderFiling taxes as a J-1 visa holder can feel overwhelming, especially if you’re unfamiliar with U.S. tax regulations. One common mistake is submitting a tax return multiple times or attempting to correct errors...

Tax Planning Strategies for Passive and Active Entities

Tax Planning Strategies for Passive and Active EntitiesTax planning is not a static concept; it is a strategic tool that allows accountants and CPAs to maximize their clients' tax advantages. Understanding the distinction between passive and active entities, and how...

Impact of the Corporate Transparency Act (CTA)

Impact of the Corporate Transparency Act (CTA)The Corporate Transparency Act (CTA) has been a cornerstone in the effort to combat money laundering, terrorism financing, and other serious crimes that impact the global economy. However, the recent case Texas Top Cop...